Under the Consumer Rights Act (which replaced the Sale of Goods Act in October 2015) you have a statutory right to return something and get your money back if it’s faulty.
The Consumer Rights Act defines digital content as ‘data which are produced and supplied in digital form.’
This means you have rights for anything you download or stream – including apps, music, movies, games or eBooks.
Digital content must be:
– of satisfactory quality
– fit for a particular purpose
– as described by the seller
If your digital content does not conform to these criteria and develops a fault, you have the right to have your digital product repaired or replaced. beesnestuk.com has the opportunity to repair or replace any goods or digital content which are of unsatisfactory quality, unfit for purpose or not as described, before you can claim a refund.
You can choose whether you want the goods to be repaired or replaced.
beesnestuk.com can refuse if it can show that your choice is disproportionately expensive compared to the alternative.
You’re entitled to a full or partial refund instead of a repair or replacement if any of the following are true:
– the cost of the repair or replacement is disproportionate to the value of the digital content
– a repair or replacement is impossible
– a repair or replacement would be significantly inconvenient
– the repair would take unreasonably long
– the repair has been unsuccessful
If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product.
If you don’t want a refund and still want your product repaired or replaced, you have the right to request the retailer makes further attempts at a repair or replacement.
Cancelling a digital download
You can cancel an online transaction and receive a refund anytime in the first seven working days for any reason. And that’s seven working days after you receive the item.
You are required to notify beesnestuk.com in writing. You have a responsibility to take reasonable care of the items you purchased.
Digital downloads are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods.
If you want to download something within 14 days of buying it, you will have to give your consent to waive the 14 day cooling-off period.
If you don’t give your consent, the 14 day cooling-off period still applies but you won’t be able to download your digital content until this period has ended. This is to prevent you from changing your mind after you have downloaded the content.
More information: https://www.gov.uk/government/news/new-rights-for-consumers-when-buying-digital-content
- E-mail: firstname.lastname@example.org
- Phone: +44 2036 087183
BeesNest Ltd. Registered in United Kingdom, Number: 09650725 Address: 20-22, Wenlock Road, London, England, N1 7GU